We recorded 29,349 repairs during 2024/25, including 8,115 emergency repairs. Emergency repairs form part of the overall total.
Repairs
29,349
Emergency repairs
8,115
Total spent on repairs
£31 million
We spent £18.6 million on investment works during 2024/25. Work included 189 kitchens, 153 bathrooms and 521 boilers.
Our planning team monitored late jobs daily and gained access to the contractor’s scheduling system to help close completed jobs promptly. Emergency follow-on work was checked within 24 hours. We also introduced a follow-up question to better understand why some residents felt unsafe in their homes.
Homes meeting the Decent Homes Standard: 100.0%
Emergency repairs completed within 24 hours: 98.8%
Non-emergency repairs completed within 28 days: 80.1%
Satisfaction that the home is safe: 85.4%
Kitchens bathrooms and boilers including FRA and sustainability
65.0%
External works including FRA and voids
35.0%
Boilers
521
Bathrooms
153
Kitchens