Welcome to our 2022/23 Annual Report to Residents. This report looks back at our homes, services and community activity from April 2022 to March 2023. Explore the sections to see how we performed, how residents helped shape our work and where we focused on improvements.
Overall satisfaction
Many residents valued the quality of services and described employees as helpful, polite and respectful. Residents who were dissatisfied raised difficulties contacting us, unresolved repairs and long waits for work. These experiences helped identify priorities for improvement.
Overall resident satisfaction