A row of new build terrace houses with tiled roofs, red brick and dark front doors. Drive ways lead up to each house.

Residents shaping services

We reviewed the Resident Forum’s terms of reference, including the election of a resident chair and vice chair. We also relaunched resident groups covering complaints, estate services, policies and design. These groups gave residents opportunities to review services and share their views.

Close up of the front doors on two new build brick semi-detached houses.

The newly established Policy Review Group reviewed nine policies. We introduced a consultation record to show residents’ questions and whether their feedback led to changes. The Resident Forum helped revise the volunteer Code of Conduct and its own Terms of Reference, and resident chairs helped plan meeting agendas.

Residents wanted clear evidence that scrutiny recommendations had been acted on.

We introduced a tracker requiring a resident group member to sign off an action before it could be marked complete. The complaints-handling scrutiny review made five recommendations.

Front on elevation of a new build brick flatted block.

Nurture Your Neighbourhood projects

0

Close up of the front doors on two new build brick semi-detached houses.

Scrutiny projects

1

New build construction site with a banner on herrace fencing.

Summer Fun places

150

Front of a house with white rend top half, brick ground floor, a front red door and tiles roof.

Summer Fun places

150

Brick house with a grey concrete slate roof and a Bellway developer sign on the left of the property.

Aids and adaptations

349

ARR - 24 Skills and opportunities

We ran another Boost Your Potential course to support residents into employment. One participant went on to secure an apprenticeship in our Community Engagement team. The number of residents using IMPACT, our engagement portal, increased from 489 to 515. Community activities included a summer programme for children with special educational needs and disabilities, horse riding, crafts and planting events. SPARK activity included 27,721 apprenticeship hours, 690 work-experience hours and 4,300 Tuition Plus hours. The Travis Perkins Community Legacy Fund supported defibrillators at 15 independent living schemes.

We awarded £254,985 in grants. Support helped 132 residents with activities such as driving lessons and education, and helped 41 charities deliver local services.

A row of staggered, brightly coloured container homes with glazed front doors and a planted garden border to the left of the image.

The Community Safety Fund supported youth activities including the relocated Friday Night Scheme. Environmental Improvement Fund support included gardening vouchers, Great Gardens prizes and equipment to help protect 105 Woodland Trust trees.

Satisfaction with clean and well-maintained communal areas

57.8%

Satisfaction with the contribution to neighbourhoods

67.8%

Satisfaction with the approach to anti-social behaviour

65.2%