A row of new build terrace houses with tiled roofs, red brick and dark front doors. Drive ways lead up to each house.

Business introduction

During 2022/23, we continued to invest in homes and support residents while responding to rising costs, supply-chain difficulties and labour shortages. We worked with local authorities and advice organisations to help residents access support and sustain their tenancies

Front elevation of two semi-detached brick houses with red roof and two solar pannels on the roof.

In January 2023 we achieved our fifth Customer Service Excellence assessment with full compliance. The assessment identified 11 strengths and development areas covering empty homes, My HomeHub and completing complaints within target.

Front elevation of two semi-detached brick houses with red roof and two solar pannels on the roof.

Social rent homes

6,773

Black barn style property with steps fro the first floor and a gable proch on the front door.

Affordable rent homes

832

A group of people in high viz vests and white hard hards walking towards a new build block of flats

Intermediate or subsidised rent homes

10

ARR - 23 BC 4

Independent living homes

643

A row of staggered, brightly coloured container homes with glazed front doors and a planted garden border to the left of the image.

Shared ownership homes

320

Sunshine streaming over a new build brick property, flatted block with windows and a contemporary gable end roof.

Leasehold homes

687

Tarmac foot path with trees and shrubs on the left.

Shops

45

A family with a man, woman and a small baby are pictured together in front of a new house under the porch and the man is holding up their keys.

Garages

1917

New build construction site with a banner on herrace fencing.

My HomeHub recorded 5,528 online interactions during the year. A webchat trial answered 190 enquiries, while email contacts rose by 38% and phone calls by nearly 10%.

Tarmac foot path with trees and shrubs on the left.

Enquiries handled by the Contact Centre

104,337

Inclusion and wellbeing

We achieved Disability Confident Leader status and signed the Menopause Workplace Pledge. Inclusion Network sessions covered topics including transgender awareness, autism, diabetes and multiple sclerosis. Employee engagement was 73% and the Wellbeing Index was 76%.

Gender pay gap

We continued to support equality and inclusion through our employment policies, employee networks and opportunities for development.