ARR - Hero and report introduction

Welcome to our 2023/24 Annual Report to Residents. This report looks back at our homes, services and community activity from April 2023 to March 2024. Explore the sections to see how we performed, how residents helped shape our work and where we focused on improvements.

Respectful and helpful engagement

ARR - 24 Satisfaction that we keep tenants informed

Satisfaction that we keep tenants informed

2023/24

80.0%

ARR - 24 Satisfaction that we listen and act on tenant views

Satisfaction that we listen and act on tenant views

2023/24

71.1%

ARR - 24 Agreement that we treat tenants fairly and with respect

Agreement that we treat tenants fairly and with respect

2024/25

85.2%

ARR - 24 Overall satisfaction

Overall satisfaction

Feedback highlighted repairs waiting times, outstanding jobs and grounds maintenance. We worked to reduce the repairs backlog and raised grounds maintenance issues with the contractor. Satisfaction improved during the second half of the year.