ARR - Increase in resident volunteers
Increase in resident volunteers (involved in formal groups)
2025/26 68
74%
2024/25 39
Resident involvement groups
Our new Influencers and HiveView groups have been highly successful, helping to increase the number of resident volunteers by more than 60% and bringing a wider range of perspectives into our work.
Topics covered in Influencers meetings included:
- Review of Resident News
- Review of Rent and Service Charge documents and Customer Service commitments
- Review of Drop-Ins, Rent Statements and Scrutiny
- Resident Annual Report and volunteering document
- Review of IHM service and rent arrears letter(s)
Resident Forum: Completed a comprehensive review of our Customer Service Commitments (CSCs), which resulted in a set of 12 new CSCs and establishing communication methods for key operational activities.
ARR - Increase in survey and consultation responses
Increase in survey and consultation responses
2025/26 602
233%
2024/25 181
Compared with last year
ARR - Increase in resident training hours
Increase in resident training hours
2025/26 751
53%
2024/25 490
Compared with last year
Consultations and training
We have made it much easier for residents to share their views, with responses to surveys and consultations increasing by 233% compared to last year. This feedback is helping us improve our services, and we continue to involve residents when reviewing policies, procedures and service changes.
We increased the amount of training and development opportunities available to residents, with training hours rising by 53% compared to last year. Our Boost Your Potential (BYP) programme, delivered with Bucks Adult Learning, was especially successful, with half of participants going on to join a resident volunteer group. Residents also attended national conferences, giving them the chance to share ideas and learn from volunteers at other housing associations. Their feedback is helping us explore new ways to strengthen resident scrutiny and influence. Training sessions included three Inclusion sessions: Neurodiverse Awareness Talk, CRY (cardiac arrest in the young) Heart Awareness Inclusion Talk, First Aid training and scam awareness.
Completed Nurture Your Neighbourhood applications
2025/26
4
2024/25: 3
Four Nurture Your Neighbourhood applications were completed within 2025/26, leading to positive communal enhancements and wellbeing for residents.
Brooks Court
Shed
St Hughs
Sheds and storage inside
Chandos Court
Water butt
St Peters
Planters and concrete bin area
Resident Scrutiny Group — two projects
Aids and Adaptations review: The Resident Scrutiny Group reviewed our Aids and Adaptations service to make sure the revised policy is working well and is accessible to residents who need it. The Group spoke with staff, reviewed performance data and gathered feedback from residents who had used the service. For the first time, they also surveyed a wider group of residents. Recommendations included improving communication, providing regular updates to residents waiting for adaptations, strengthening staff training, and introducing performance targets.
Lettable Standards review: The Resident Scrutiny Group reviewed how our Lettable Standards are communicated to new tenants. Members looked at resident feedback, spoke with staff, compared our approach with other landlords, visited a newly prepared home and gathered wider resident views through a survey. The Group recommended four improvements, including providing information in different languages and ensuring the Standards are clearly explained during property viewings. Progress is reviewed every six months.
Scrutiny projects undertaken
2025/26
2
2024/25: 2
Drop-in events should be easier to attend and more engaging.
Trialled evening sessions, introduced text reminders, included more service teams, and added activities and free giveaways.
More information was needed about Independent Living and Housing Management services.
Started developing simple guidance leaflets and increased staff presence at resident events to answer questions and raise awareness.
Some residents found it difficult to join online meetings.
Introduced a device loan scheme, including laptops and internet support where needed, to help residents take part.
Welfare Support should be easier to find.
Added welfare support information to rent statements and increased signposting to support services.
You wanted involvement opportunities to reflect residents’ interests.
Used resident feedback to choose topics for online sessions, including welfare support, sustainability and other popular subjects.
Resident involvement should be recognised and rewarded.
Expanded our incentives programme, with gift vouchers now available for a wider range of involvement activities.
Community projects could improve shared spaces.
Supported resident-led neighbourhood projects, including new storage sheds for Independent Living schemes and improvements to communal areas.
More performance information should be shared with residents.
Continued strengthening resident oversight through scrutiny reviews and regular reporting on service performance and improvements.
These changes demonstrate how resident feedback directly influences the services we deliver and helps us improve the experience of living in a Fairhive home.
Community Safety Fund (CSF)
The majority of items funded through the Community Safety Fund are intended to improve safety and security for individuals, including people exposed to significant anti-social behaviour or domestic abuse. Measures include safety sensor lights, video doorbells, home CCTV, privacy film, window alarms and restrictors, enhanced fencing and gates, stronger locks and bolts, parking and safety signage, communal lighting and CCTV in blocks or schemes where appropriate and proportionate.
The CSF also funded five Body Worn Cameras for the ongoing trial project and supports the Friday Night Project, a youth diversionary football scheme designed to provide young people with positive activity, social engagement and informal mentoring.
Residents individually benefiting from the CSF
2025/26
83
Wider schemes / blocks / areas also benefited
Body Worn Cameras funded for trial
2025/26
5
Environmental Fund - gardening and resident wellbeing
The Environmental Fund was used to provide gardening groups in Independent Living schemes with vouchers to plant, maintain and brighten up areas of their schemes and communities, supporting resident wellbeing while helping communal areas look well maintained.
The Fund also supported the “Great Gardens 2025” prizes, Fairhive’s annual competition encouraging residents to create bright, colourful and personalised gardens and rewarding those who make a special effort with their outdoor space.
Resident Voice shaping service delivery
- Resident consultation during formal policy reviews covering ASB, Safeguarding and Estate Management.
- Resident Forum consultation connected with the decision to recharge the grounds maintenance service charge from 50% to 100%.
- Estate Services Residents’ Group meetings as an ongoing feedback route.
- A standalone Domestic Abuse procedure developed following resident feedback.
- Body Worn Camera trial/project linked to Resident Voice and feedback.
- At Abbots Way, Wingrave, resident feedback led to fruit trees being planted and a wildflower meadow planned for 2027, with signage explaining the work.
Environmental Improvement Fund
Landscape projects included patio areas at North End Court and Anstey Court, providing increased access to outside areas and improving the safety of existing areas such as St Hughs. New benches and patio seating improved facilities at St Peters and Anstey Court, and residents benefited from increased refuse bin capacity at Dane Court. All of the projects were driven by tenant requests and the feedback received has been positive.
Completed projects
2025/26
13
Spend
£80,490
Number of Aids and Adaptations
2025/26
307
2024/25: 384
ARR - Satisfaction that the landlord keeps communal areas clean and well-maintained
Satisfaction that the landlord keeps communal areas clean and well-maintained
2025/26
72.7%
2024/25: 62.2%
ARR - Satisfaction that the landlord makes a positive contribution to neighbourhoods
Satisfaction that the landlord makes a positive contribution to neighbourhoods
2025/26
74.2%
2024/25: 72.9%
ARR - Satisfaction with the landlord’s approach to handling anti-social behaviour
Satisfaction with the landlord’s approach to handling anti-social behaviour
2025/26
72.3%
2024/25: 71.6%
Community Engagement
Summer Fun places
2025/26
139
2024/25: 136
Resident and Community Engagement Hours
2025/26
4,751
2024/25: 3,624
Total amount of grants made
2025/26
£233,317
2024/25: £233,621
Resident involvement stories
Good afternoon Janeane, hope you’re well and so is everyone. I wanted to thank you for the lessons and the advice given by you and your team at the Boost Your Potential session. I recently started a new job, support work and it’s going on well. Thank you for everything.
The reason I joined the influencer group was because I felt like I needed a new challenge in life… I would recommend anyone to come along and join our happy group and make a difference. It really does matter that residents are heard.
The feeling that I am contributing to helping Fairhive become the best Housing Association they can be, which in turn provides a better home for the residents… We enjoy what we do, we enjoy working together and making friends with people who share our interests.
Grant recipient quotes
Dog grooming equipment for business: Thank you so much for approving my grant application, I’m so grateful and this will make a big difference.
Marketing for makeup business: Thank you very much, the company looks very professional now, I’ve had many people contacting me and saying they’ve seen us everywhere and made sales from the videos. Its shown professionalism and trust. Thank you!
Son’s driving lessons: Thank you so much, this grant has really helped.