Complaints
We received 614 complaints during 2024/25. Complaints were passed to service managers for investigation, and learning was shared to help improve services.
Compliments
We received 434 compliments during 2024/25. Planned works and repairs teams received the highest number of compliments.
Learning from feedback
We appointed a Complaints Co-ordinator to strengthen the customer experience and help service teams focus on learning. Residents also reviewed complaint case studies and followed up whether agreed changes were embedded in daily work.