A row of new build terrace houses with tiled roofs, red brick and dark front doors. Drive ways lead up to each house.

Residents helped shape our services through the Resident Forum, scrutiny and specialist groups. Our Resident Scrutiny Group completed reviews of customer satisfaction and its own scrutiny process. Residents also reviewed policies and monitored cleaning and grounds maintenance contracts. We held 56 formal group meetings during the year.

Semi-detached brick houses with brown concrete slat room and dark front doors.

The Resident Policy Review Group helped shape policies including mutual exchange, pets and tenancy sustainment. Residents helped develop the Corporate Strategy for 2025–2030. The Resident Scrutiny Group reviewed scrutiny processes and neighbourhood management satisfaction, making six recommendations on the latter. It also followed up earlier complaints-handling recommendations.

Residents wanted to improve shared outdoor spaces

Three Nurture Your Neighbourhood projects improved communal gardens at independent living schemes, with sheds for gardening equipment and water butts for rainwater collection.

Front of a house with white rend top half, brick ground floor, a front red door and tiles roof.

Twelve residents completed Boost Your Potential, developing confidence and employment skills. We also ran drop-in sessions where residents could speak with teams about benefits, heating bills, repairs, and damp and mould. Community events included activities for children with special educational needs and disabilities, horse riding, crafts, and planting events. We delivered 490 resident training hours and offered work experience with a law firm for residents aged 15–17, including job applications and budgeting. The Travis Perkins Community Legacy Fund donated £15,000 to Florence Nightingale Hospice for an electric van serving its fundraising shops.

The Community Safety Fund supported youth projects and security measures for residents experiencing anti-social behaviour or domestic abuse. The Environmental Improvement Fund supported resurfacing at two car parks, drainage and line markings, as well as new carpets and furniture at independent living schemes.

Communal-area satisfaction improved but remained an area needing attention. Contractor performance, grounds maintenance and waste collection changes affected residents’ experience. Feedback on neighbourhood contribution and handling anti-social behaviour also informed service improvements.