Semi-detached brick houses with brown concrete slat room and dark front doors.

During 2023/24, we continued to deliver our Bigger, Better, Bolder and Beyond strategy. Our work focused on providing more homes, improving services, investing in homes and communities, and reducing our environmental impact. Cost-of-living pressures and higher supplier and energy costs continued to affect residents and the housing sector.

Front on elevation of a new build brick flatted block.

We continued to review how services were delivered and promoted My HomeHub so residents could access services digitally. Reducing the repairs backlog also meant fewer residents needed to chase outstanding work.

A row of new build terrace houses with tiled roofs, red brick and dark front doors. Drive ways lead up to each house.

Social rent homes

6,804

Tarmac foot path with trees and shrubs on the left.

Affordable rent homes

955

Black barn style property with steps fro the first floor and a gable proch on the front door.

Intermediate or subsidised rent homes

10

Semi-detached brick houses with brown concrete slat room and dark front doors.

Independent living homes

643

Front on elevation of a new build brick flatted block.

Shared ownership homes

396

ARR - 24 Card 6

Leasehold homes

687

Shops

45

Brick house with a grey concrete slate roof and a Bellway developer sign on the left of the property.

Garages

1,858

A row of new build terrace houses with tiled roofs, red brick and dark front doors. Drive ways lead up to each house.

Contact Centre

More residents used My HomeHub. Contact Centre enquiries fell as digital access increased and the backlog of repairs reduced, cutting the need for residents to chase repairs.

Enquiries handled by the Contact Centre: 96,854

We held four Inclusion Network meetings. Nearly 65 employees attended a meeting during 2023/24, discussing fertility, epilepsy, autism and deaf awareness.

Woman on the phone standing in dark clothing in front of a large glazed window.

Our reported gender pay gap was 2.6% during 2023/24. We continued to support equal opportunities for development, recognition and reward.