Front on elevation of a new build brick flatted block.

We recorded 30,016 repairs during 2023/24, including 7,772 emergency repairs. Emergency repairs form part of the overall total.

Repairs

30,016

Emergency repairs

7,772

Total spent on repairs

£25 million

Front on elevation of a new build brick flatted block.

Investment works

We spent £12.8 million on investment works during 2023/24.

Front of a house with white rend top half, brick ground floor, a front red door and tiles roof.

Kitchens bathrooms and boilers including FRA and sustainability

69.0%

Tarmac foot path with trees and shrubs on the left.

External works including FRA and voids

31.0%

Kitchens

181

Bathrooms

128

Boilers

425

Semi-detached brick houses with brown concrete slat room and dark front doors.

Keeping properties in good repair and maintaining safety

We focused on reducing the repair backlog and waiting times. Gas safety access cases were resolved, and improvements to data and processes supported fire safety, lifts, legionella and asbestos programmes. Nearly half of emergency visits concerned heating; 99.8% of those heating emergencies were attended within 24 hours.

Homes meeting the Decent Homes Standard: 100.0%

Emergency repairs completed within 24 hours: 95.9%

Non-emergency repairs completed within 28 days: 78.3%

Satisfaction that the home is safe: 84.5%

Repairs completed first time

89.1%

Satisfaction with repairs

82.9%