ARR - 23 RC 1

Repairs

24,624

Tarmac foot path with trees and shrubs on the left.

Emergency repairs

7,378

Close up of the front doors on two new build brick semi-detached houses.

Total spent on repairs

£26 million

A group of people in high viz vests and white hard hards walking towards a new build block of flats

Investment works

We spent £11 million on investment works during 2022/23. This included 105 kitchens, 108 bathrooms and 994 boilers.

Repairs completed first time

88.0%

Close up of the front doors on two new build brick semi-detached houses.

Completing repairs at the first visit helps reduce disruption for residents.

Satisfaction with repairs

79.8%

An electric vehicle charger in front of a pair of new build front doors.

Gas safety and access to services

At the end of March 2023, we reported 100% gas safety compliance. Our gas, housing and neighbourhood teams worked with contractors to resolve difficult access cases. We also piloted digital access in homes and communal areas at Chandos and Bankside independent living schemes.